Complaints Policy – Angela Brown Hypnotherapy
Effective date: 24/04/2026
Contact email: angela@angelabrownhypnotherapy.com
1. Purpose
This policy explains how clients can raise concerns about how their personal data is handled and how complaints will be managed fairly, promptly, and transparently.
2. How to Make a Complaint
If you have a concern about how your personal data has been collected, stored, or used, please contact:
Email: standards@afsfh.com
Phone: 07802286386
Please include:
- Your name and contact details
- A description of your concern
- Any relevant dates or details
You do not need to use any specific form.
3. What Happens Next
- We will acknowledge your complaint within 5 working days
- We will investigate your concern fairly and confidentially
- We aim to provide a full response within 30 days
If your complaint is complex, we may need more time. If so, we will keep you informed.
4. Outcomes
After reviewing your complaint, we will:
- Explain what happened
- Address any issues identified
- Take appropriate steps to resolve the matter
- Inform you of any actions taken
5. If You Are Not Satisfied
If you are not happy with our response, you have the right to contact the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concern.
6. Confidentiality
All complaints will be handled sensitively and in confidence. Your information will only be shared where necessary to investigate and resolve the issue.
7. Record Keeping
- We keep a record of complaints to:
- Monitor the effectiveness of this process
- Improve our services
- Meet legal and regulatory requirements
Records are stored securely and retained only as long as necessary.
8. Related Rights
This policy forms part of your data protection rights, including:
- The right to access your personal data
- The right to request correction or deletion
- The right to restrict or object to processing
9. Policy Review
This policy will be reviewed regularly and updated as required.
Last reviewed: 24/04/2026
Angela Brown
Angela Brown Hypnotherapy